Keep client payments, reminders, and booking-level financial follow-up in one flow.
Track deposits, balances, due dates, and traveler-facing payment progress without separate ledgers or spreadsheets.
Payment management
Payment visibility should not depend on a separate spreadsheet maintained by one person. destinationlab keeps commercial and operational teams aligned on what has been invoiced, collected, and still outstanding — with automated reminders and traveler-facing transparency that reduces follow-up friction.
Milestone billing
Structure deposits and balance checkpoints by booking or service stage.
Shared visibility
Sales, ops, and finance work from the same payment timeline.
Traveler confidence
Expose payment history cleanly in the client portal.
Payment follow-up is the most time-consuming and error-prone part of your workflow.
In most travel companies, payment tracking happens in a spreadsheet that is updated manually, often by one person. Deposit deadlines are missed, balance reminders go out late, and the team discovers payment gaps only when the departure date is approaching. Clients call to ask about their balance because there is no self-service way to check.
Payment records live in spreadsheets disconnected from the booking. When a trip is modified, the payment schedule doesn't update automatically.
Deposit and balance reminders are sent manually — and often forgotten. Late payments only surface when someone remembers to check the spreadsheet.
Finance cannot see the overall cash flow picture without manually aggregating data from multiple bookings and payment sources.
Clients have no visibility into their payment status. Every balance inquiry requires a manual email from your team, creating back-and-forth that wastes time.
Partial payments, refunds, and credits are tracked informally. Reconciliation at the end of the month is a painful, error-prone exercise.
Booking-level payment tracking with automated reminders and client self-service.
destinationlab connects payment milestones directly to each booking. Define deposit and balance schedules at the template level, track every payment event, send automated reminders, and give travelers a clean portal view of what they owe and what they have paid. Finance gets real-time dashboards without manual aggregation.
Everything you need from payment management
Milestone schedules
Define payment milestones per trip template — deposit percentage, interim payments, final balance deadline. Milestones apply automatically when a booking is confirmed and adjust if the trip value changes.
Automated reminders
Configure reminder emails that send automatically before due dates and after missed payments. Customize the timing, frequency, and tone for different client segments.
Online payment collection
Integrate with Stripe and PayPal so travelers can pay directly from their portal. Payments are recorded automatically against the correct milestone — no manual reconciliation.
Cash flow dashboard
See expected incoming payments by week, month, or quarter. Filter by booking status, departure date, or payment status to forecast cash flow accurately.
Refund and credit management
Process refunds and apply credits with a full audit trail. Track cancellation fees, partial refunds, and credit notes without leaving the booking record.
Invoice generation
Generate professional invoices linked to payment milestones. Send them through the portal or as PDF attachments. Track which invoices are viewed, paid, and outstanding.
Get started with payment management
Define payment templates
Set up milestone schedules for your common trip types — 30% deposit on booking, 70% balance 45 days before departure. These apply automatically to new bookings.
Activate automated reminders
Configure when and how reminders are sent. Choose timing (7 days before, on due date, 3 days after) and customize the email template for your brand.
Collect payments online
Connect your Stripe or PayPal account. Travelers receive a payment link in their portal and can pay with credit card or bank transfer. Payments are reconciled automatically.
Monitor your cash flow
Use the payment dashboard to see the full picture — expected payments, received amounts, overdue balances, and forecasted cash flow for the coming months.
Built for teams that need payment management
Finance teams tracking multi-booking cash flow
See all outstanding payments across hundreds of active bookings in one dashboard. Filter by due date, amount, or status to prioritize follow-up and forecast cash flow accurately.
Sales teams reducing payment friction
Send clients a portal link where they can see their balance and pay online. No more back-and-forth emails asking 'how much do I owe?' — the answer is always one click away.
Operations ensuring trips are paid before departure
Set up automatic alerts when a trip approaches departure with outstanding balance. Prevent operational commitments on unpaid bookings with configurable hold rules.
“Payment follow-up used to take our finance team 2 full days per week. With automated reminders and the client portal, that dropped to about 3 hours. Clients actually prefer paying through the portal.”
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