1. Introduction
We take the protection of your personal data very seriously. This privacy policy informs you about how we collect, process, and use your personal data when you visit our website and use our services.
2. Data Controller
[Your Company Name]
[Address]
Email: [privacy@yourcompany.com]
3. Data We Collect
3.1 Automatically Collected Data
When you visit our website, we automatically collect certain information, including:
- IP address (anonymized)
- Date and time of access
- Browser type and version
- Operating system
- Referring URL
- Pages visited
3.2 Data You Provide
When you book a tour, contact us, or create an account, we collect:
- Name and contact information
- Email address
- Phone number
- Billing and payment information
- Travel preferences and requirements
- Passport/ID information (when required for travel)
4. Purpose of Data Processing
We process your data for the following purposes:
- Processing and managing your travel bookings
- Communicating with you about your trips
- Sending booking confirmations and travel documents
- Providing customer support
- Improving our services and website
- Compliance with legal obligations
5. Legal Basis
We process your personal data based on:
- Contract performance (Art. 6(1)(b) GDPR) — for booking processing
- Consent (Art. 6(1)(a) GDPR) — for marketing communications
- Legitimate interest (Art. 6(1)(f) GDPR) — for website analytics and security
- Legal obligations (Art. 6(1)(c) GDPR) — for tax and regulatory compliance
6. Cookies
Our website uses cookies. Essential cookies are required for the website to function. Analytics and marketing cookies are only used with your consent. You can manage your cookie preferences at any time via the cookie settings button.
7. Data Sharing
We may share your data with:
- Hotels, airlines, and tour service providers (to fulfill your booking)
- Payment processors (for secure payment handling)
- IT service providers (for website hosting and maintenance)
We do not sell your personal data to third parties.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described above, or as required by law. Booking data is typically retained for [X] years after the trip for legal and tax purposes.
9. Your Rights
You have the right to:
- Access your personal data
- Rectify inaccurate data
- Request deletion of your data
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent at any time
To exercise your rights, contact us at [privacy@yourcompany.com].
10. Contact
For privacy-related inquiries, please contact:
[Your Company Name]
[Email]
[Phone]